Shipping policy

Effective Date: February 06, 2026
Business Name: Velorascosmetics
Contact Email: info@velorascometics.com

Processing Time

All orders are processed within [1–3] business days (excluding weekends and holidays).

Once your order has been shipped, you will receive a confirmation email with tracking information (if available).

Shipping Rates & Delivery Times

Shipping rates are calculated at checkout.

Estimated delivery times:

• Domestic Shipping: [2–7 business days]

• International Shipping: [7–21 business days]

Please note that delivery times are estimates and not guarantees.

Shipping Delays

We are not responsible for shipping delays caused by:

• Carrier delays

• Weather conditions

• Customs processing

• Incorrect shipping addresses provided by customers

  
  

  Incorrect Address

  Customers are responsible for providing the correct shipping address.

  If an order is returned due to an incorrect address, the customer may be responsible for reshipping fees.

  Lost or Stolen Packages

  Once an order has been marked as delivered by the carrier, we are not responsible for lost or stolen packages. Please contact the shipping carrier directly for assistance.

  Damaged Items

  If your item arrives damaged, please contact us within [48 hours] of delivery at info@velorascosmetics.com with photos of the damaged product and packaging.